Mount Pleasant introduces Sawyer, a 24/7 AI virtual assistant to streamline resident access to town services. Launched January 5, 2026, in partnership with Charleston-based Citibot, it handles inquiries, service requests like pothole reports or trash schedules, and resource connections.​
Access Options
Interact via the town’s website (www.tompsc.com) chat icon, text “Hello” to (877) 309-8667, or call the same number for English/Spanish voice support. Sawyer supports over 70 languages through web and text for broader accessibility.​
Key Benefits
This generative AI tool offers instant responses, staff handoffs when needed, and positions Mount Pleasant among South Carolina’s early adopters of such platforms. It enhances civic efficiency amid local trends like restaurant renovations and development debates in the Lowcountry.​
