Operators at centers like Mental Health America of Greenville County and Charleston Dorchester Mental Health Center undergo over 100 hours of training, including modules, shadowing, and role-playing. Jennifer Piver, now executive director in Greenville, credits this for handling calls effectively, while supervisor Anita DeVeaux notes unpredictability remains a challenge.
Performance Challenges
State reports from June 2023 to August 2025 show answer rates mostly between 70-90%, with only one month hitting the target; calls often route nationally or drop due to understaffing. Charleston Dorchester has 21 call-takers plus support but nine vacancies; Greenville staffs 30 with eight upcoming openings, struggling most with overnight shifts.
Staff Support and Impact
Post-call debriefs with supervisors and team safe spaces aid emotional resilience for those with empathy and advocacy skills. Leaders like Jessica Kobernik emphasize local connections and carrying hope for callers, even non-suicidal ones seeking resources. This aligns with Lowcountry public health efforts you follow—dial 988 anytime for support.
